FREQUENTLY ASKED QUESTIONS
Q: Can I upgrade my purchased package (ie. from Standard to Parcel Quotation Package?
Yes, you may do so, as long as it’s within a year of your purchase. You will just need to pay the difference between the two packages. Just contact our Tech Support for assistance.
Q: Is WPCargo compatible to any WordPress themes ?
Yes, WPCargo is compatible to any wordpress themes. We have had a lot of clients and has not received any complaints regarding the theme since our plugIn is shortcode-based.
Q: Do you have Tech Support ?
Yes, we have Tech Support. Our team is available to answer your queries and concerns from Mondays to Fridays, 7:00AM to 4:00PM Philippine-time (GMT +8). We also have Tech Support during weekends but for a limited time only. Please feel free to email us at info@wpcargo.com and we will reply as soon as we can.
Q: Can WPCargo be translated to any language ?
Yes, WPCargo supports multi language. Please refer to this link: http://www.wpcargo.com/knowledgebase/how-to-set-up-wordpress-in-your-language
Q: Are there monthly fees ?
There are no monthly fees. You will only be paying one time and you will be able to use our plugIn for as long as you want.
Q: Do you have support for setting-up the Plugin ?
We charge $20 for installation and set-up. This will be free for for orders amounting to $200 and above.
Q: What are the requirements for WPCargo ?
1. WordPress Website
2. IonCube Loader php5.6 version
3. WPCargo Free Plugin
Q: Do you have a demo site ?
Yes, we do. You may check our demo sites here.
Q: Can the plugIn be used on multiple domains ?
No, the plugIn can be used for one domain. Once it is activated on one domain, you can no longer use the license keys for another domain.
Q: Does the plugIn generate shipment report ?
Yes, the plugIn generates reports. Please refer here for the guide: https://www.wpcargo.com/knowledgebase/how-to-download-shipment-reports/
Q: Can I choose which field to display on the result page ?
You will need the WPCargo Custom Field Add-on for this function. Please refer here for the guide: https://www.wpcargo.com/knowledgebase/how-to-add-form-field/
Q: Refund Policy ?
We will process refunds 15 days from purchase of the plugin. But you will need to deactivate the license for us to process the refund.
Q: Do you offer discounts ?
Buy our Pro or Advance package and you will get 50% discount on your next purchase of the said packages.
Q: Customization ?
We do customization to cater your needs. If you have other system requirements that is not catered by our plugIn, you may contact us so that we will be able to discuss what you need.
Q: What kind of experience you have. Can I trust your skills?
We have a VAST EXPERIENCE with our scripts. We have been improving our scripts over the years now. So, you can trust our technical skills. If you ever face any bug in the script, we will correct it for you free of cost. You do not have to wait for any patch to be released. Just notify us the problem and we will correct it as our highest priority. This can be offered only by an organization with full confidence on its script. We fully back our scripts and clients.
Q: Do you offer support?
Yes, we provide full support for our products. You can feel very sure about this. We always try to make sure that our clients get the best out of our scripts. And if we get any opportunity to contribute to it, we consider it our pleasure.
Q: I like your scripts, but i need some changes to make it work perfectly for me. But i do not have the technical skills ?
No problem. We provide customization services for our scripts. So, if you need any customization anytime, please feel free to let us know. We are always very keen to assist our clients to get best value out of our scripts. So, we will do the best job for you so that you get maximum value out of your investment in our scripts.
Q: I like your scripts very much, but i want to run your script with some very fancy and attractive design. Is there some way to achieve it?
Yes, there is a great way to achieve it. You can find some very professional designs here (at quite reasonable costs). We will integrate the design in our script for you. Before you buy, you can refer us to the design so that we can confirm the integration cost. We provide this service at a very reasonable price to enable our clients to run unique & amazing web sites that are best in every respect.
Q: Suppose I purchase your script and some months down the line, based on my experience I require some more features added to my script, will you do this for me?
Yes, you can request new features and customization any time in the future. So, you do not need to pre-order all the customization. You can buy our scripts, use them and based on your experience, you can also request custom features. This way you can get best suited final product which will be unique in itself.
Q: Are your scripts open sourc
Q: When do I get my order?
You will get the script within 24 hours of your payment. We try to process all orders ASAP so that our clients get the best buying experience. Actually, all orders placed on our web site are processed manually to avoid any credit card frauds etc. So, once approved, we send the scripts immediately..
Q: Do you provide scripts in other languages?
Our scripts come in English only. It does not include any language file or translation ability. We do not provide translation service.
Q: Do you display your brand on my website. i.e Do you put POWERED by WPCargo.com ?
NO, we remain anonymous and NEVER show our brand name anywhere on the script delivered to you !